Overview
A change order is only required in the event that pricing changes on the lease. However, LightReach may also request a change order in the event of unique circumstances; including typos on the customer information (name/address/etc) or if a non-customer email was used during the closing process.
What triggers a change order?
Customer Name / Add or Remove Customer | Any change to the applicant(s) or names | New Contract Signature Required |
Address | Property address | New Contract Signature Required |
Pricing, Payment, or Rate | Payment | New Contract Signature Required |
Step by Step
Follow the below steps to complete a change order within the LR portal, and execute new contracts. The high level steps are below. Note that:
LightReach support can provide guidance on change orders. However...
LightReach support cannot manipulate pricing changes or execute price-related change orders on the Installer behalf. Sensitive information such as quote selection is the responsibility of the Installer.
First, void the initial contract (if applicable). Then, proceed to void the current quote.
Then, proceed to create a new quote, select & save. The new contract can now be sent.
Important things to note
Once a contract is sent, pricing and equipment are locked in.
Changes to pricing or equipment, and any resulting pricing changes, will not go into effect unless a change order (new contract) is executed.