Palmetto is committed to an exemplary customer experience, grounded in best-in-class asset quality and consumer support. Driving this asset quality are our robust quality control standards. Our enhanced ownership experience starts with appropriate system sizing, high quality installation, and start-up procedures.
In this guide, you’ll get come to understand the full scope of our quality control requirements. In this article we will present photo requirements, descriptions, and examples needed to complete the Install Package submission. It covers three key components:
Install Package Documentation
New System Photos
Start Up and Commissioning Photos
To complete Install Package submission under the HEP program, every project must include a Work Order or Home Improvement Contract, Load Calculation Report and Installer Checklist or Supporting Documents.
Item | Deliverable |
Work Order or Home Improvement Contract |
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Load Calculation Report |
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Installation Commissioning Document(s)
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Use the links and examples in this article to ensure your submission meets LightReach’s internal review standards.
Indoor System Photos
Item | Deliverable |
Indoor System Overview Photo(s) | A single photo or multiple photos, if needed, to show the following items:
In situations where the full scope of work cannot be seen in one photo, multiple photos will be required
Click for exampleIndoor View Indoor Overview |
Furnace/Air Handler Data Tag
Model and Serial number required | A single photo of the data tag or data plate from the furnace or air handler should clearly show the model number, serial number, and any OEM technical data (if applicable).
Click for exampleFurnace Data Plate-Model and Serial Number Air Handler Data |
Evaporator Coil Data Tag
Model and Serial number required | A single photo of the data tag or data plate from the evaporator coil should show the model number, serial number, and any OEM technical data (if applicable).
Click for exampleCoil Data Tags Coil Data Tags |
Outdoor System Photos
Item | Deliverable |
Condenser/Outdoor Unit Photo
| A single photo showing the whole condenser from 5 feet away taken from in front or beside the equipment. This photo should include the following:
Click for exampleCondenser with Electric and Lineset Outdoor Unit Outdoor Unit |
Data Plate
Model and Serial number required | A single photo of the data tag or data plate from the Condenser or Outdoor Unit should show the model number, serial number, and any OEM technical data (if applicable).
Click for exampleData Tags Data Tags |
Zoning System
Item | Deliverable |
Zone Board | Photos of zoning accessories are to be included in the install package when they are present in the work order or system design. Include photos of the data tag (if applicable) to show the model and serial number of the installed accessory. In the event a data tag is not present on an accessory the minimum photo requirement is to show an overall photo of that accessory after it has been installed.
Click for exampleZone Board Zone Board |
Zone Controls |
Click for example |
Zone Dampers | Photos of zoning accessories are to be included in the install package when they are present in the work order or system design. Include photos of the data tag (if applicable) to show the model and serial number of the installed accessory. In the event a data tag is not present on an accessory the minimum photo requirement is to show an overall photo of that accessory after it has been installed.
Click for exampleZone Dampers |
Bypass Damper | Photos of zoning accessories are to be included in the install package when they are present in the work order or system design. Include photos of the data tag (if applicable) to show the model and serial number of the installed accessory. In the event a data tag is not present on an accessory the minimum photo requirement is to show an overall photo of that accessory after it has been installed.
Click for exampleBypass Damper Bypass Damper |
Thermostat Photo
Item | Deliverable |
Thermostat | Photos of thermostat(s) are to be included in the install package when they are present in the work order or system design. Thermostat photos are to show the thermostat powered on and operational.
Click for exampleThermostat |
Accessory Photos if applicable:
Item | Deliverable |
Accessories (if applicable) | Photos of accessories are to be included in the install package when accessories are present in the work order or system design. Include photos of the data tag (if applicable) to show the model and serial number of the installed accessory. In the event a data tag is not present on an accessory the minimum photo requirement is to show an overall photo of that accessory after it has been installed.
Click to view accessories
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Delta-T Photos
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*after 15 minutes of operation
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Item | Deliverable |
Return Air Temperature
| Return air temperature should be measured at the indoor unit in the return duct with a digital or Bluetooth in-duct thermometer.
Click for exampleReturn Air Temperature Bluetooth Tool Report |
Supply Air Temperature | Supply air temperature should be measured at the indoor unit in the supply duct with a digital or Bluetooth in-duct thermometer.
Click for exampleSupply Air Temperature Bluetooth Tool Report |